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General Questions

Are Ascent products safe?

Yes. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Ascent scents are Paraben-free, vegan, cruelty-free, phthalate-free, and petroleum-free. They are produced in accordance with the Toxic Substances Control Act (TSCA). Ascent's products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC), and Occupational Safety and Health Association (OSHA).

What is a cold air diffuser & how does it work?

A cold air diffuser is a waterless and heatless essential oil atomizing device that disperses an ascent into the air in a fine dry mist of nano-particles. This means the diffuser actively filters cold air from your space and then diffuses the oils into the air as an ultra-dry mist. Unlike heated or water-based diffusers, the result of our diffusion technology is a more powerful, pure fragrance. Dispersing scent with cold air is the safest and cleanest way to fill a room with an ascent. The reason behind this is that cold air does not dilute the scented oils, disperse other unneeded substances into the air, or leave a residue.

How do I speak to a scent consultant?

Feel free to reach out via our Contact Us page to schedule an appointment and our Scent Consultants will get in touch with you.

Can Ascent install my HVAC Scenting Unit for me?

Yes, we have a team that handles private and commercial scenting system installations in our local service area (Klang Valley). Most of our customers, however, successfully complete installation themselves in under an hour alongside our experienced Technical Support team! If you choose to work with an HVAC Technician, we're happy to walk them through the process and help them get the job done. Whether you install your scenting machine yourself or work with a contractor, our trained and experienced Technical Support professionals are here to make installation a breeze. Contact Us to learn more!

Can Ascent come and change the oils? How much does that cost?

Most customers will find that replenishing oil is simple and doesn't require an HVAC technician. Regardless, our Technical Support team is always here to help with maintenance, installation, and more. They can also work with your HVAC technician to ensure proper maintenance during scheduled services. The cost of oil replacement will depend on location and the number of units where oils need to be changed/replaced. Contact us to learn more about servicing your machine.

Can I test the scents?

Yes, of course! Contact us, and one of our scenting experts will be in touch to guide you to the perfect fragrance for your home or business. We’ll provide you with a personalized assortment of scents from our extensive scent library, based on what best fits your needs.

What are the benefits of scenting your business?

Regardless of industry, scent can not only attract customers but also build emotional connections, improve brand perception, and create a unique experience that will leave a lasting impression.

How does scent marketing work?

Scent is the strongest of the five senses tied to memory and emotion. By using a strategically chosen fragrance that communicates a positive brand identity, a business can form stronger relationships with their customers through scent memory.

Fragrance

Are the oils safe with my equipment, art and pets?

Yes. Since our units use cold air diffusion technology, there is no residue left behind and scenting with Ascent products are safe to use around equipment, art and pets.

What is an Ascent Oil?

Our ascent oils are a blend therapeutic-grade essential and perfume-quality fragrance oils. They are designed to retain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. All Ascent oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry.

These oils smell so great; can I use them on my skin?

Since our oils contain pure essential oils and plant essences, do not apply these oils topically to your skin as they are in their pure, undiluted form. If you get oil on your hands or skin, wash the area with soap and water.

What is an Essential Oil?

Essential oils are concentrated plant extracts that can be used for a variety of purposes, ranging from ascent therapy to beauty treatments. They are usually obtained through mechanical pressing or distillation, which helps to retain the natural smell and flavor of their source. Essential oils have been used for centuries for their therapeutic benefits, and they can also be used to create a soothing atmosphere, and much more.

What about sensitivities to fragrances?

Ascent oils are IFRA compliant meaning they are of the highest standards in the industry. Most individuals will not have adverse health issues from our scented oils. Our oils are made from the finest plant derived essences and pure essential oils and have anti-bacterial, anti-viral and anti-fungal properties. Our oils are safe to use around people, pets and plants and are free of carcinogens.

Can I use a generic oil?

Ascent diffusers are uniquely designed to work in conjunction with Ascent fragrance oils. Our scents contain a specific viscosity to ensure optimal scent distribution and will not damage the internal components of your diffuser. Using any oils other than Ascent fragrance oils will cause your diffuser's warranty to be voided.

Where I can find a list of scents?

Ascent has a wide collection of well-curated fragrances formulated only from the highest quality essential and fragrance oils. Whether you want a relaxing scent for your bedroom or an invigorating ascent for your office, there is an Ascent fragrance that's perfect for you. You can also have your own unique scent formulated by our team of experts. We will work closely with you to make sure that we develop a Signature Scent that is perfect for your brand. Any scent we design can work with all our scent diffusers.

How long do the oils typically last?

When used at the recommended settings of 8 hours/day the bottles last approximately 1 month. The exact length of time will depend on the chosen on/off times.

Diffusers

What is the difference between a cold air diffuser and other diffusers?

A Cold Air Diffuser uses Cold Air Diffusion technology, the safest and most effective way to diffuse fragrance oils. Unlike other diffusers, Cold Air Diffusers require no heat or water to disperse the scent into the air in a dry mist of nanoparticles. Essential oils are very delicate and volatile. When heated, their therapeutic benefits are destroyed. Furthermore, scents that are diffused through methods involving heat or water do not disperse well in large areas nor does their scent last long.

Do your systems only work with central A/C?

Ascent offers two types of Cold Air Technology diffusers. Our portable line of diffusers can work in any environment and are plugged into an outlet. These diffusers do not require central A/C. Our HVAC units do require a central A/C system to operate and disperse scent through your home or business's ducts.

Do the HVAC systems only work with cold air?

No. Ascent Diffusers can also be used with the fan or heat settings in the central A/C system. Warm air will give you a slightly stronger fragrance experience, so we recommend you turn the intensity down.

What is a cold air diffusing technology?

Cold air diffusion is the latest technology in the scenting industry. It is the safest and most effective way to diffuse fragrance oils. It works by using high amounts of cold filtered air combined with air pressure to diffuse oils into a dry mist of nano particles. This cold air diffusion technology is used in all Ascent diffusing systems and ensures consistent and subtle scenting.

How high should I set the intensity?

Suggested scenting intensity should be between 25-35%. For a lighter intensity, we recommend 10-15%, and for a stronger intensity we recommend 60%.

What is the best location for your diffuser?

This is an individual choice. Ascent recommends that you put your diffuser in the primary area of your home. If you are scenting using one of our stand-alone diffusers, place it where you wish to experience scent the most. If you are using one of our connected HVAC diffusers, scenting will be evenly dispersed throughout the entire area the HVAC covers.

How HVAC scenting system works?

HVAC scenting works through Cold Air Diffusion technology. Cold Air Diffusion technology breaks down the fragrance oils into a dry mist of nanoparticles with the use of cold, filtered air. This dry fragrance mist is released into the HVAC ducts sending a consistent and even scent experience into the desired areas.

What kind of service/maintenance is required?

There is no service or maintenance needed for the diffusers. The only requirement is to change the fragrance canister once it is empty. Typically, this is once a month.

Can I lay my unit on an angle or horizontal?

No. When the oil canister is inside the unit, they must always be in their upright position to prevent oil from damaging the inner mechanics of the unit.

For the HVAC units, do I need to have my AC running at all times?

For the HVAC diffuser to work, the fan must always be on. During cool weather, turn the fan of your central A/C unit to the ON position (As opposed to AUTO) to ensure the fragrance circulates throughout your home or business.