Refund policy

At Ascent, we are committed to ensuring your satisfaction with our home fragrance products. If, for any reason, you are not entirely pleased with your purchase, we are here to assist you through our return and refund process.

Returns

Eligibility: You have 30 days from the date of purchase to initiate a return. To qualify, items must be unused, in their original packaging, and in the same condition as when you received them.

Non-Returnable Items: Certain products, such as perishable goods, personalized items, and items marked as final sale, are not eligible for return.

Return Process

Initiate a Return: Contact our customer service team at hello@ascent.com.co within 30 days of your purchase to request a return authorization.

Prepare the Package: Securely pack the items in their original packaging, including all accessories, manuals, and any free gifts received.

Shipping: Ship the package to the address provided by our customer service team. Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

Processing Time: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.

Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at hello@ascent.com.co.

By making a purchase on our website, you agree to this Return and Refund Policy.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.