Shipping policy

Thank you for shopping with Ascent! We are committed to delivering your order in a timely and secure manner. Please review our shipping and fulfillment policy below, which outlines processing times, delivery options, and assistance with shipping issues.

Last Updated: April 2025


Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

  • Verification: In certain cases, additional verification may be required, which could delay processing.


Shipping Locations and Options

We currently ship to Malaysia and Singapore with the following options:

  • Malaysia Standard Shipping: Estimated delivery within 3-5 business days after processing.

  • Singapore Standard Shipping: Estimated delivery within 5-7 business days after processing.

Shipping Costs: Shipping charges are calculated at checkout based on your selected shipping method and delivery location.


Delivery Times

While we strive to meet estimated delivery times, certain factors such as courier delays, customs processing, public holidays or natural disasters may impact actual delivery. Ascent is not responsible for delays caused by these factors.

Festive Season & High-Demand Periods: Please note that during festive seasons and high-demand periods, such as holidays, sales, or special promotions, delivery times may be longer than usual due to increased shipping volume. We recommend placing orders early during these times to avoid delays.


Shipping Restrictions

  • Delivery Locations: Ascent currently ships only within Malaysia and Singapore.

  • Address Accuracy: Please ensure your shipping address is correct, as we cannot take responsibility for deliveries to incorrect or incomplete addresses.
    Orders sent to incorrect addresses due to customer error are not eligible for reshipment or refund.


Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Use this tracking number to monitor the status of your shipment on
the courierā€™s website.


Lost or Damaged Packages

  • Assistance with Lost or Damaged Packages: While Ascent does not take responsibility for packages that are lost or damaged during transit, we will
    assist you in coordinating with the courier service to resolve any issues.

  • Reporting Issues: If your package is lost or arrives damaged, please contact us at 012-638 1469 orĀ hello@ascent.com.co, and we will help you communicate with the courier to address the issue.


Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at hello@ascent.com.co

By making a purchase on our website, you agree to this Return and Refund Policy.


Note: This policy is subject to change without prior notice. Please review it periodically for any updates.

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