Privacy policy

Ascent (“Ascent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Last Updated: April 2025

 

Information We Collect

Personal Information: When you purchase a product, sign up for our newsletter, or contact us, we may collect personal information such as:

  • Name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (credit card details are processed through a secure payment gateway)


Non-Personal Information: We may also collect non-personal information

automatically as you interact with our website, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited and the date and time of your visit


How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • Order Fulfillment: To process, fulfill, and deliver your orders.

  • Customer Service: To respond to inquiries, requests, or customer service issues.

  • Marketing and Promotions: To send you marketing information, promotions, or updates if you have opted in to receive such communications.

  • Site Improvement: To analyze usage trends and improve our website and services.


Behavioral Advertising

We use third-party advertising services that may use cookies, pixels, or other tracking technologies to display targeted ads to you based on your browsing behavior. These technologies allow us to understand how you interact with our site and tailor ads that may be more relevant to your interests.

 

How We Share Your Information

Ascent does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers (e.g., shipping companies, payment processors) to facilitate our services.

  • Legal Obligations: We may disclose your information if required by law, such as to comply with a court order or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.


Cookies and Tracking Technologies

Ascent uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser; however, disabling cookies may impact certain functionalities of our site.


Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. While Ascent strives to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.


Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal information.

  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

  • Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.


Third-Party Links

Our website may contain links to third-party websites. Ascent is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.


Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal information from a minor without verification of parental consent, we will delete that information.


General Disclaimer

Ascent is committed to providing accurate and up-to-date information on our website. However, the information provided is for general informational purposes only and does not constitute medical, health, or professional advice. We make no representations or warranties, express or implied, regarding the completeness, accuracy, or reliability of any information on our site.

Product Disclaimer: The products sold on our site are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any new supplement or dietary program, especially if you are pregnant, nursing, have a medical condition, or are taking any medication.

Limitation of Liability: Ascent is not liable for any damages or losses arising from the use or inability to use our products or services.


Changes to This Privacy Policy

Ascent may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the “Last Updated” date at the top. We encourage you to review this page regularly to stay informed about our privacy practices.


Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at hello@ascent.com.co

By making a purchase on our website, you agree to this Return and Refund Policy.


Note: This policy is subject to change without prior notice. Please review it periodically for any updates.